Refund Policy

Refund Policy

Shopwoodly wants customers to feel confident when buying handmade sculptural wall art. Because these pieces can be dimensional, textured, framed, and heavier than flat prints, customers should review product dimensions, weight, material notes, photos, frame options, and installation needs before purchase. If something goes wrong with an order, contact us promptly so we can review the situation.

Damaged arrivals

If an order arrives damaged, keep the packaging and contact Shopwoodly with your order number and clear photos. Include photos of the outer box, inner packaging, shipping label, full artwork, and close-ups of the affected area. Packaging evidence helps us review whether the issue occurred in transit and what support step is appropriate. Please do not discard packaging until the case has been reviewed.

Fulfillment issues

If you receive the wrong item, wrong size, wrong frame option, or another fulfillment error, contact us with your order number and photos of the item received. We will compare the order details with the delivered item and help determine the appropriate next step.

Handmade variation

Handmade variation is normal in carved wood and textured plaster artwork. Small differences in surface, tone, edge detail, finish, or texture are not considered defects when the overall product, dimensions, material direction, and visual character match the item selected. These variations are part of the handmade nature of sculptural wall art.

Before requesting a return

  • Review the product page and confirm the item, size, material, and frame option ordered.
  • Keep all packaging until the request is reviewed.
  • Take clear photos in natural light when possible.
  • Include your order number and checkout email in the first message.
  • Do not attempt to repair or alter the item before contacting support.

Installation-related issues

Customers are responsible for choosing appropriate hanging hardware and installation methods for the product weight and wall material. Damage caused by incorrect installation, unsuitable hardware, unstable wall conditions, dropping after delivery, or handling after receipt may not qualify for refund support. For heavier pieces or uncertain wall conditions, professional installation is recommended.

How cases are reviewed

Each request is reviewed based on order details, product information, photos, timing, and the nature of the issue. The appropriate resolution may vary depending on the circumstances. Contacting us quickly with complete information gives the best chance of a clear and efficient review.

Return condition expectations

If a return is approved, the artwork should be kept in clean condition and packaged with care. Raised surfaces, carved ridges, plaster texture, and frame corners can be damaged by poor repacking. Use the original packaging when possible and do not place pressure directly on the textured face of the artwork. If the original packaging is no longer available, contact us before shipping anything back so the safest next step can be reviewed.

Color, scale, and expectation concerns

Screen color, room lighting, wall color, and viewing distance can all affect how artwork appears after delivery. A blue carved wave may look deeper in a shaded room and brighter near a window. A plaster surface may look more subtle under flat light and more dimensional under side light. These differences are normal for physical wall art. To reduce expectation issues, review all product photos, dimensions, and material notes before purchasing.

Why complete photos matter

Complete photos help separate transit damage, fulfillment mistakes, handmade variation, and installation-related issues. A close-up alone may not show where the issue is on the artwork, while a full-item photo alone may not show the detail clearly. The best support message includes both. Packaging photos are also important because they show how the parcel arrived and whether there was visible carrier impact.

Timing matters

Contact us as soon as possible after noticing an issue. Delayed reports are harder to evaluate because packaging may be discarded, carrier details may be harder to review, and the artwork may have been moved or installed. A prompt message with complete information gives the clearest path to review.

Our review approach

Shopwoodly reviews refund and order issue requests with the goal of being fair to the customer and honest about the handmade nature of the product. Damage, fulfillment error, handmade variation, incorrect installation, and change-of-mind concerns are different situations. Clear information helps us identify the correct category and respond appropriately.