Contact

Contact Shopwoodly

Contact Shopwoodly for product questions, order support, shipping help, installation guidance, or help choosing handmade wall art for a specific room. Because sculptural wall art depends on scale, surface, material, and wall placement, a little context helps us give a more useful answer.

Product questions

For product questions, include the product name, size or variant, and the room where you plan to place it. If you are choosing between two shapes or sizes, tell us the approximate wall width, furniture below the wall, and whether the room needs a focal point or a quieter accent. This helps us compare options in practical terms rather than only by style.

  • Product name and variant you are considering.
  • Approximate wall width and height.
  • Nearby furniture, such as sofa, bed, console, desk, or fireplace.
  • Room style and color notes if relevant.
  • Any concern about weight, frame color, or installation.

Order support

For order questions, include your order number and the email used at checkout. This helps us find the order quickly and review the current status. If you are asking about shipping, include the tracking number if one has already been provided. Tracking updates may take time to appear after a label is created, especially with cross-border shipments or high-volume carrier periods.

Damage or delivery issues

If a package arrives damaged or the artwork appears affected by transit, contact us promptly. Keep the packaging until the case is reviewed. Send clear photos of the outside box, inner packaging, shipping label, full artwork, and close-ups of the affected area. These photos help us understand whether the issue happened in transit and support the next step.

Installation and care questions

If you need installation guidance, include the product weight, wall material if known, and where the piece will hang. Drywall, plaster, masonry, brick, and wood walls may require different hardware. For heavier pieces, uncertain wall conditions, or installations above beds and seating areas, professional installation is recommended.

Choosing a piece for a gift

If you are buying as a gift, tell us what kind of space the recipient has and whether they prefer quiet, coastal, botanical, modern, or minimal interiors. Smaller and medium pieces are often easier gifts because they can fit more rooms. Larger statement pieces are best when you know the wall size and style preference clearly.

Response expectations

We aim to respond as quickly as possible during business days. A clear first message usually leads to a faster answer. Include the practical details up front, and we can help with product comparison, order status, delivery concerns, and care questions with less back-and-forth.

Helpful room details to include

If you are asking for help with placement, the most useful details are wall width, ceiling height, furniture width, wall color, light direction, and the mood you want the room to hold. A photo is helpful when available, but a simple description can still guide the conversation. Tell us whether the artwork needs to be the main focal point or whether it should support an existing room style quietly.

For a sofa wall, include sofa width and the distance between the sofa and nearby lamps or shelves. For an entryway, include the console width and the amount of walking space. For a bedroom, include bed size and headboard height. For an office, include whether the artwork will appear behind a desk or in a video-call background. These details help us recommend scale and shape with more confidence.

What we can and cannot confirm

We can help explain product details, compare sizes, suggest placement considerations, and clarify care or shipping questions. We cannot inspect your wall structure remotely, guarantee an exact color match across every screen, or replace professional installation advice for heavy pieces or uncertain wall materials. When safety or wall structure is uncertain, a local installer should make the final hardware decision.

A better first message

  • I am considering the product name and size.
  • My wall is approximately this wide and this tall.
  • The furniture below it is approximately this width.
  • The room style is modern, coastal, neutral, botanical, minimal, or another direction.
  • My main concern is size, color, weight, installation, shipping timing, or gift suitability.

Privacy and order details

For your privacy, avoid sending full payment details or sensitive personal documents through a general message. Order number, checkout email, product name, and relevant room or delivery details are usually enough for support. If more information is required, we will ask for it through the appropriate support path.