Copy the carrier number
Use the tracking number from your shipping email rather than the order number from checkout.
Order support
Track the journey to your wall.
Enter the tracking number from your shipping confirmation to see the newest carrier scan. A quiet status does not always mean the parcel has stopped moving.
Carrier lookup
Enter your tracking number.
Use the tracking number from the shipping email, not the Shop Woodly order number. Copy it exactly as shown.
Read the newest scan
The lookup shows the most recent movement made available by the carrier.
Send context if it looks wrong
Contact us with the order number, tracking number, and a short description of what appears unclear.
Tracking help
Common delivery questions
These notes explain the most common pauses before a support review is needed.
Is my order number the same as my tracking number?
No. The order number identifies your purchase inside Shop Woodly. The carrier issues a separate tracking number after fulfillment, and that is the number the lookup needs.
Why is there no tracking update yet?
The first scan, a carrier handoff, customs review, weekends, and high-volume periods can delay visible updates. Contact us if the status remains unchanged for several business days.
What should I send if I contact support?
Send the order number, tracking number, checkout email, and a short description of the concern. Do not include full payment details.