Shipping & Returns

Shipping handmade wall art

Shopwoodly offers complimentary worldwide shipping on eligible orders. Delivery timelines vary by product, destination, carrier, customs processing, and seasonal demand. Tracking is provided when available, and tracking updates may take time to appear after a label is created.

Sculptural wall art is different from flat paper artwork. It can include raised surfaces, framed edges, carved depth, and meaningful weight. Packaging is selected to protect the surface, corners, and finish during transit. Please inspect the package when it arrives and keep packaging materials until the artwork has been checked.

Before ordering

Review the product dimensions, weight, material, frame options, and installation needs before purchase. If you are choosing art for a specific wall, measure the wall and use painter tape to test the footprint. This helps prevent size surprises and gives you a clearer sense of how the artwork will relate to furniture and room scale.

Tracking and delivery questions

If tracking has not updated for several business days, contact us with your order number and checkout email. Carrier scans can sometimes lag, especially during cross-border shipping or high-volume periods. We will help review the available shipment information.

Damaged packages

If your order arrives damaged, contact Shopwoodly promptly. Include your order number and clear photos of the outer box, inner packaging, shipping label, and affected area of the artwork. Please do not discard packaging until the issue has been reviewed, because packaging photos can be important for carrier investigation.

Returns and handmade variation

Handmade variation in surface, tone, edge, or finish is normal and is not considered a defect when the overall product, dimensions, and visual direction match the purchased item. If there is a fulfillment error, damage, or another order issue, contact us so we can review the case and help with the appropriate next step.

Installation responsibility

Customers are responsible for choosing hanging hardware suitable for the product weight and wall material. For heavier pieces, uncertain wall conditions, or installations above beds and seating areas, professional installation is recommended. Secure installation protects the artwork, the wall, and the room.

What to send support

For the fastest help, include your order number, checkout email, product name, and a clear description of the issue. For delivery concerns, include tracking information. For damage concerns, include photos of the package before opening, the inner packaging, the shipping label, the full artwork, and close-ups of the affected area. This gives the support team enough context to review the case without repeated back-and-forth.

Customs and local fees

International orders may be subject to customs review, import duties, taxes, brokerage fees, or local carrier handling charges depending on destination rules. These rules vary by country and are outside Shopwoodly control. Customers should check local import requirements before ordering if duties or taxes are a concern.

Address accuracy

Please enter the shipping address carefully at checkout. Large or dimensional artwork can be harder to reroute once it is in transit. If you notice an address issue, contact us as soon as possible with the order number and corrected details. We cannot guarantee changes after fulfillment has started, but early notice gives the best chance of correction.

Packaging expectations

Packaging for dimensional wall art must protect more than a flat surface. Raised texture, frame corners, edges, and finishes can all be vulnerable if the package is dropped or compressed. For that reason, customers should open the shipment carefully, avoid cutting deeply into the box, and inspect the artwork before discarding protective materials. If anything appears wrong, keep all packaging until support has reviewed the issue.

When to contact us before ordering

Contact us before ordering if you need help choosing between sizes, if the artwork will hang above a bed or seating area, if the wall material is unusual, or if the piece is intended for a gift with a strict delivery deadline. We can help clarify product information, but customers should still allow reasonable time for shipping, carrier movement, and possible customs processing. Handmade wall art is best purchased with enough time for careful delivery and installation.

Delivery planning for gifts and projects

If the artwork is intended for a gift, installation date, interior project, photoshoot, or opening event, order with extra time. Handmade wall art can be more sensitive to carrier handling than small accessories, and cross-border shipments may require additional processing. Shopwoodly can help review product and order information, but carrier timelines and customs processing can vary.